Welcome to Cuban Cigar Online. These Terms & Conditions govern your access to and use of our website, services, product inquiries, and transactions. By accessing our website, requesting a quotation, or placing an order, you acknowledge that you have read and agree to these Terms & Conditions, subject to applicable laws and mandatory consumer protections.
1. About Cuban Cigar Online
Cuban Cigar Online is a specialized luxury cigar brokerage and sourcing service dedicated to connecting discerning clients with premium Cuban cigars, rare editions, vintage releases, and collectible cigar offerings. We work with an extensive network of trusted suppliers, experienced cigar connoisseurs, cigar experts, independent collectors, and established collector groups from different sourcing channels and markets.
Our relationships and sourcing network allow us to assist clients in locating distinctive and often difficult-to-find cigar selections. Our role is to identify suitable sourcing opportunities, coordinate product inquiries, facilitate transactions, and provide personalized assistance throughout the purchasing process.
Whether you are searching for a prestigious collection, a discontinued release, a rare vintage edition, or a specific cigar presentation, our team is committed to finding options that meet your expectations.
Our philosophy is simple: exceptional sourcing, trusted relationships, and customer satisfaction above all.
2. Age Requirement and Eligibility
Our products and services are intended exclusively for adults who have reached the legal minimum age for purchasing tobacco products in their jurisdiction. By accessing our website or submitting an order, you confirm that you meet the applicable legal age requirement.
We reserve the right to request identification or additional age verification before accepting or fulfilling an order. We do not knowingly sell tobacco products to minors.
3. Product Authenticity and Description
We strive to provide accurate product information, including brand, vitola, dimensions, presentation, production year, edition, and other relevant characteristics. Our offerings may include current production, discontinued releases, vintage cigars, limited editions, and collectible presentations.
Due to the nature of collectible cigars, product details may vary according to harvest year, production period, packaging, storage history, and supplier availability. Product descriptions and photographs are provided to help customers understand the items being offered. Minor variations in packaging, bands, boxes, and presentation may occur.
Where available, additional photographs, provenance information, and product verification details may be requested before purchase. Customers are encouraged to review all available product information before confirming an order.
4. Product Availability and Pricing
All products are subject to availability and supplier confirmation. Due to the exclusive and collectible nature of many of our offerings, prices and quantities may change without prior notice. Box prices may vary by harvest year, production date, market conditions, and availability.
Any material price change will be communicated to the customer for approval before the order is finalized or additional payment is collected.
A product listing, inquiry, or quotation does not constitute a guaranteed reservation or allocation unless expressly confirmed in writing. Orders are considered confirmed only after product availability, final pricing, and payment arrangements have been accepted.
5. Brokerage and Sourcing Services
Cuban Cigar Online operates through a specialized sourcing and brokerage network. We collaborate with independent suppliers, cigar connoisseurs, cigar experts, private collectors, and collector groups across different markets to identify and source premium cigar offerings.
Because some products are obtained through independent sourcing partners, availability, fulfillment arrangements, and delivery estimates may vary. Our brokerage team coordinates communication and purchasing arrangements while working to ensure that the agreed product specifications and transaction terms are respected.
We remain committed to assisting our customers throughout the transaction, regardless of the sourcing channel involved. The precise contractual responsibilities of Cuban Cigar Online and any independent supplier will depend on the specific transaction and applicable law.
6. Orders and Payment
All orders are subject to acceptance and confirmation. Payment methods and instructions will be communicated through our authorized sales channels. Customers are responsible for providing accurate billing and payment information and ensuring that transactions are properly authorized.
We reserve the right to decline, suspend, or cancel transactions involving suspected fraud, inaccurate information, unavailable products, or legal restrictions. Where an order cannot be fulfilled after payment, the customer will be notified and an appropriate refund or alternative arrangement will be offered, subject to applicable law.
7. Shipping and Delivery
Cuban Cigar Online coordinates shipping arrangements according to product availability, supplier location, destination, and applicable transportation regulations. Estimated delivery times are provided as guidance and may vary depending on the sourcing partner, carrier, customs procedures, and destination.
Shipping availability depends on the laws and regulations governing the origin, destination, and transit countries. We reserve the right to decline or suspend shipments where delivery would violate applicable laws or regulations.
Customers must provide accurate delivery information and ensure that the recipient is legally eligible to receive tobacco products.
8. Returns, Refunds and 15-Day Satisfaction Guarantee
At Cuban Cigar Online, your satisfaction is our highest priority. As a specialized cigar brokerage, we work with a network of trusted suppliers, experienced cigar experts, connoisseurs, and collectors. Regardless of the sourcing partner, we stand behind our customers and are committed to protecting their interests throughout every transaction.
15-Day Satisfaction Guarantee
We offer a 15-Day Satisfaction Guarantee, beginning on the date of delivery. If your order arrives damaged, defective, incomplete, or materially different from the confirmed purchase description, please contact our customer service team within 15 calendar days of delivery.
To submit a claim, customers should provide:
- Order number and proof of purchase.
- Clear photographs of the product and packaging.
- A description of the issue.
Our team will carefully review every concern and work toward a fair and satisfactory resolution. Depending on the circumstances, an appropriate replacement, exchange, or refund will be arranged.
Returns must be authorized by Cuban Cigar Online before being sent back. Customers should retain the original packaging and avoid altering or further damaging the merchandise.
We firmly believe in consumer rights, fair business practices, and transparent transactions. We are committed to advocating for our customers and ensuring that their legitimate concerns are addressed with care, professionalism, and respect.
Your Trust Matters. Your Satisfaction Comes First. We Stand Behind Our Commitment To You, 100%.
This guarantee does not limit or replace any mandatory consumer rights or protections applicable under local law.
9. Rare, Vintage and Collectible Cigars
Certain offerings may include discontinued, vintage, limited-edition, and highly collectible cigars. Their availability and market value may fluctuate according to rarity, condition, provenance, production year, and collector demand.
Where available, additional information concerning provenance, packaging, and condition may be provided upon request. Due to their collectible nature, these products may differ from current production releases. Customers should carefully review the available information before purchasing collectible merchandise.
10. Customs, Imports and Taxes
International orders may be subject to customs duties, import taxes, tobacco excise taxes, permits, licensing requirements, and other governmental charges. Customers must comply with the import requirements applicable to their destination.
Responsibility for customs declarations, permits, taxes, and other obligations will be determined by applicable law and the agreed shipping arrangement.
Cuban Cigar Online does not guarantee that a particular product can legally be imported into every country or territory. We reserve the right not to accept transactions involving destinations where the sale, importation, or delivery is prohibited or cannot lawfully be completed.
11. Legal Compliance and Restricted Markets
All transactions and business activities are subject to applicable tobacco control, advertising, import, export, customs, transportation, and consumer protection laws. Cuban Cigar Online reserves the right to restrict or decline product listings, promotional activities, sales, and deliveries where required by applicable regulations.
We do not authorize purchases, resales, imports, exports, or distributions of tobacco products in violation of applicable law. Nothing in these Terms should be interpreted as authorizing a transaction that is prohibited by the laws of the relevant jurisdiction.
12. Third-Party Suppliers and Service Providers
Certain products and services may involve independent suppliers, collectors, payment processors, shipping companies, and other third-party service providers. We exercise care in selecting our sourcing relationships and strive to work with reliable and established partners.
However, third-party participation does not automatically create a direct contractual relationship between the customer and the supplier. Cuban Cigar Online remains committed to assisting customers with transaction-related concerns and coordinating appropriate solutions within the scope of its responsibilities and applicable law.
13. Limitation of Liability
To the extent permitted by applicable law, Cuban Cigar Online shall not be liable for indirect or consequential losses arising from circumstances beyond its reasonable control, including transportation interruptions, customs delays, supplier disruptions, or governmental restrictions.
Nothing in these Terms excludes or limits any liability or consumer rights that cannot legally be excluded or limited.
14. Intellectual Property
All website content, including text, logos, graphics, designs, photographs, and other materials, belongs to Cuban Cigar Online or its respective rights holders. No content may be reproduced, distributed, or commercially used without prior written authorization. Third-party trademarks, brand names, and product marks remain the property of their respective owners.
15. Privacy and Customer Information
Customer information is handled in accordance with our Privacy Policy and applicable data protection legislation. We may use relevant customer information to process inquiries, verify transactions, coordinate orders, communicate updates, and provide customer service. We do not sell customer personal information.
16. Modifications to These Terms
Cuban Cigar Online reserves the right to update these Terms & Conditions when necessary to reflect changes in business practices, services, or applicable regulations. The latest version will be published on our website together with its revision date.
Continued use of our website following the publication of updated terms constitutes acceptance where legally permitted.
17. Governing Law and Disputes
These Terms & Conditions shall be interpreted in accordance with the laws applicable to the contracting entity and the specific transaction, subject to mandatory consumer protection provisions.
Any dispute should first be addressed through good-faith communication whenever possible. Nothing in this section limits a customer’s right to pursue remedies available under applicable law.
18. Contact Information
For questions regarding products, sourcing, availability, orders, or these Terms & Conditions, please contact our team.
Cuban Cigar Online
Website: cubancigaronline.com
Email: sales@cubancigaronline.com
A Trusted Connection to Exceptional Cuban Cigars.
Your confidence is our commitment. Your satisfaction is our priority.