Cuban Cigar Online (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, how we use it, and the choices you have.
Information We Collect
We collect information you provide directly and information gathered automatically as you use our site:
- Order & account details — name, billing and shipping address, email, phone number and the contents of your order.
- Payment information — processed securely by our payment providers. We do not store full card numbers on our servers.
- Communications — messages you send us through the contact form, email or chat.
- Usage data — IP address, browser type, pages viewed and similar analytics collected via cookies.
How We Use Your Information
- To process, fulfil and deliver your orders.
- To communicate about orders, respond to enquiries and provide customer support.
- To send offers and product news — only where you have opted in, and you can unsubscribe at any time.
- To improve our website, prevent fraud and meet our legal obligations.
Cookies
We use cookies and similar technologies to keep your cart, remember preferences and understand how the site is used. You can control or disable cookies through your browser settings, though some features may not work as intended without them.
How We Share Information
We do not sell your personal information. We share it only with trusted parties who help us operate, such as payment processors, shipping carriers and analytics providers — and only to the extent needed to provide their service. We may also disclose information where required by law.
Payment Security
Transactions are encrypted and handled by reputable payment processors. Sensitive payment details are transmitted directly to them and are never stored in plain text on our systems.
Your Rights
You may request access to, correction of, or deletion of your personal data, and you may opt out of marketing communications at any time. To exercise any of these rights, contact us using the details below.
Data Retention
We keep personal information only as long as necessary to fulfil the purposes described here, including legal, accounting and reporting requirements.
Contact Us
Questions about this policy or your data? Email [email protected] or write to us at 24 Bay Street N-3247, Nassau, New Providence, The Bahamas.
SMS / Text Messaging Terms & Conditions
CCO
6600 Rte Transcanadienne, Pointe-Claire, QC, CA H9R 4S2
[email protected]
+1 (514) 908-9778
http://eepurl.com/EuHiXsBFCM
General
When you opt-in to the service, we will send you a message to confirm your signup.
By opting into messages, you agree to receive recurring automated marketing and informational text messages from CCO. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.
Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with CCO. CCO reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. CCO also reserves the right to change the short code or phone number or alphanumeric sender where messages are sent.
Your usual message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your mobile provider. Your mobile provider is not liable for delayed or undelivered messages.
Your consent to receive marketing messages is not a condition of purchase.
Carriers
Carriers are not liable for delayed or undelivered messages.
Cancellation
Messages will provide instructions to unsubscribe either by texting STOP or through an included link. After you unsubscribe, we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from CCO again, just sign up as you did the first time and CCO will start sending messages to you again.
Info
For support regarding our services, email us at [email protected] or, if supported, text “HELP” to our messages at any time and we will respond with instructions on how to unsubscribe. If we include a link in messages we send you from CCO, you may also access instructions on how to unsubscribe and our company information by following that link.
Transfer of Number
You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply “STOP” from the original number, unsubscribe using the link included in our messages (if one is provided), or notify us of your old number at [email protected]. The duty to inform us based on the above events is a condition of using this service to receive messages.
Privacy
If you have any questions about your data or our privacy practices, please visit our messaging privacy page.
Messaging Terms Changes
We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. If you do not agree to a change to these Messaging Terms, you should cancel your enrollment with our messaging program. Your continued enrollment following such changes shall constitute your acceptance of such changes.