Cuban Cigar Online (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, how we use it, and the choices you have.
Information We Collect
We collect information you provide directly and information gathered automatically as you use our site:
- Order & account details — name, billing and shipping address, email, phone number and the contents of your order.
- Payment information — processed securely by our payment providers. We do not store full card numbers on our servers.
- Communications — messages you send us through the contact form, email or chat.
- Usage data — IP address, browser type, pages viewed and similar analytics collected via cookies.
How We Use Your Information
- To process, fulfil and deliver your orders.
- To communicate about orders, respond to enquiries and provide customer support.
- To send offers and product news — only where you have opted in, and you can unsubscribe at any time.
- To improve our website, prevent fraud and meet our legal obligations.
Cookies
We use cookies and similar technologies to keep your cart, remember preferences and understand how the site is used. You can control or disable cookies through your browser settings, though some features may not work as intended without them.
How We Share Information
We do not sell your personal information. We share it only with trusted parties who help us operate, such as payment processors, shipping carriers and analytics providers — and only to the extent needed to provide their service. We may also disclose information where required by law.
Payment Security
Transactions are encrypted and handled by reputable payment processors. Sensitive payment details are transmitted directly to them and are never stored in plain text on our systems.
Your Rights
You may request access to, correction of, or deletion of your personal data, and you may opt out of marketing communications at any time. To exercise any of these rights, contact us using the details below.
Data Retention
We keep personal information only as long as necessary to fulfil the purposes described here, including legal, accounting and reporting requirements.
Contact Us
Questions about this policy or your data? Email [email protected] or write to us at 24 Bay Street N-3247, Nassau, New Providence, The Bahamas.