Shipping

Shipping cost

Understanding the cost associated with shipping is crucial. At CubanCigarOnline, we strive to provide competitive and transparent shipping rates for our customers. Our shipping cost is determined based on the weight of the product, destination, and the selected shipping method.

When does my order arrive?

After placing your order on CubanCigarOnline, you’ll receive an estimated delivery date, which depends on the chosen shipping method and your destination. While we endeavor to meet these timelines, please note that factors like customs clearances, local delivery issues, and high demand periods can affect the actual delivery date.

What happens when I’m not at home?

If you’re not present during the delivery attempt, the courier service typically leaves a note with instructions on rescheduling the delivery or picking up your order from a local depot. We recommend checking the tracking information provided for any updates or instructions.

How to cancel my order

If you wish to cancel your order, please reach out to our customer service team as soon as possible. Note that orders already processed or shipped might be ineligible for cancellation. In such cases, you can refer to our return policy for further guidance.

How to track my order

Stay updated on your order’s journey! After your order ships, you’ll receive a tracking number via email. Simply use this number on the respective courier’s website to check the status and estimated delivery date of your order. If you face any issues or delays, our customer service team is here to assist.