Worldwide Shipping
Cuban Cigar Online ships authentic Habanos and accessories to collectors across more than sixty countries. Every order leaves our facility carefully sealed, discreetly packaged and prepared to preserve the condition of your cigars in transit.
100% Delivery GuaranteeIf a package is lost in transit or held by customs, we will reship or refund your order. You are never left out of pocket for a delivery that does not arrive.
Delivery Times
Orders are dispatched within 1–2 business days. Estimated transit times once shipped:
| Destination | Estimated Transit |
|---|---|
| Europe & United Kingdom | 5–10 business days |
| North America | 7–12 business days |
| Asia, Middle East & Oceania | 7–14 business days |
| Rest of the world | 10–15 business days |
Delivery windows are estimates and may vary with customs processing and local postal services. You will receive a tracking number by email as soon as your order ships.
Shipping Rates
Shipping is calculated at checkout based on your destination, with discreet, tracked worldwide delivery to most countries.
Discreet, Protective Packaging
Every shipment is packed plainly and securely, with no external branding that identifies the contents. Cigars are protected to maintain humidity and structure throughout their journey to your door.
Customs & Import Duties
Any import duties, taxes or fees imposed by the destination country are the responsibility of the recipient and are not included in the product or shipping price. We recommend reviewing your country’s import regulations before ordering. Cuban Cigar Online cannot be held responsible for items seized by customs, though our delivery guarantee still applies.
Tracking Your Order
You can follow your order at any time from the Track Order page using the tracking number sent to your email. If tracking has not updated for several days, contact us and we will investigate on your behalf.
Returns & Refunds
Your satisfaction matters to us. If something is not right with your order, we are here to make it right.
Our 14-Day Promise
You may request a return within 14 days of receiving your order. To be eligible, items must be unopened, unused and in their original condition and packaging. Return shipping for eligible items is on us.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery with a photo, and we will arrange a replacement or full refund at no cost to you.
How to Start a Return
- Email [email protected] with your order number and reason for return.
- Our team will confirm eligibility and send return instructions within one business day.
- Once we receive and inspect the returned item, your refund is issued to the original payment method within 5–7 business days.
Due to the nature of the product, opened or used cigars cannot be returned unless they arrived damaged or defective.
Need a Hand?
Our specialists are glad to help with anything shipping or returns related. Reach us at [email protected], call +1 514 908 9778, or use our Contact page.