Refund Policy for Cuban Cigars

🎉 At Cuban Cigar Online, we are committed to providing our customers with the finest quality and craftsmanship of Cuban cigars. 😎 We understand that sometimes, you may not be completely satisfied with your purchase. No worries, we have got you covered with our hassle-free return process!

✅ Return Eligibility:

To be eligible for a return, the item must be in the same condition as received, unopened, and unused. The original packaging must be intact.

🗓️ Returns are accepted within 15 days from the date of delivery. Unfortunately, we cannot accept returns beyond the 15-day period.

💬 To initiate a return, please contact our customer service team at [email protected] or +15149089778 with your order number and details about the product you would like to return. We will respond promptly with instructions on how to proceed.

💰 Refunds:

Once your return is received and inspected, we will send you an email notification confirming the approval or rejection of your refund.

💳 If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.

🤝 In case of a rejected return, our customer service team will provide an explanation and guide you on the next steps.

🚚 Shipping:

Customers are responsible for the shipping costs associated with returning the items. Shipping costs are non-refundable.

📦 We recommend using a trackable shipping service and purchasing shipping insurance when returning items, as we cannot guarantee that we will receive your returned item.

🛑 Exceptions:

In the unlikely event that you receive a damaged or defective item, please notify us within 48 hours of delivery. We will arrange for a replacement or refund, as deemed appropriate.

🔥 Items purchased on sale or with a discount are considered final sale and are not eligible for returns or refunds.

👋 If you have any questions or concerns regarding our Refund Policy, please do not hesitate to contact our customer service team. We are always here to assist you.